Frequently Asked Questions

1. How can I place an order?

You can place an order directly through our website by adding products to your cart and checking out securely.


2. What payment methods do you accept?

We operate on a cash-on-delivery (COD) basis for your convenience.


3. How long does shipping take?

We deliver products within 2 to 3 days, ensuring you receive your order promptly.


4. What are the shipping fees?
Shipping costs range from 35 to 45 DH, depending on your location.

5Who handles the delivery?
We work with professional shipping companies to guarantee fast and reliable delivery.

 

6. What should I do if I receive a damaged or wrong item?

Please contact us immediately at [maraveroshop@gmail.com/or call us at 00212644565280] with your order number and photos of the item. We’ll arrange a replacement or refund.


7. Do you offer refunds?

Yes. Refunds are processed to your original payment method  once we receive and inspect the returned product.


8. How can I contact customer service?

You can reach us at:
📧 [maraveroshop@gmail.com]
📞 [00212644565280]
Or through our Contact Us page.